Refund Policy

In the event you place a return request for any product purchased by you, we will notify you once we’ve received and inspected the product returned by you, and let you know if the refund has been approved or not. If approved, you will automatically be refunded the relevant amount to your original payment method.

In the event of cancellation of an order, any amount paid by you with respect to such transaction shall be refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Teleconsultation Appointment

Cancellation

You may cancel a teleconsultation appointment with a veterinarian, on the Platform at any time, 1(one) hour prior to the scheduled teleconsultation.

The Platform and all the veterinarians and consultants listed on the Platform are committed to providing service to the community and make all efforts to attend to the pets at the time scheduled for teleconsultation. However, in exceptional cases, due to unforeseeable and unavoidable circumstances, the veterinarian or the consultant may not be able to attend a scheduled teleconsultation appointment. In such an event, the Platform shall make all reasonable efforts to inform you in advance. In the event of such cancellation of the scheduled teleconsultation appointment, you may either opt to reschedule the appointment or ask the Platform for a refund.

In the event of cancellation of an appointment for teleconsultation atleast 1(one) hour prior to the scheduled teleconsultation, any amount paid by you shall with respect to such appointment shall be refunded to your original payment method. In the event you do not cancel the appointment but do not attend the scheduled teleconsultation appointment with the veterinarian, no refunds will be made.