- SHIPPING AND DELIVERY
Packages will be shipped within 5-7 business days of the orders placed.
As soon as the package is shipped, the tracking information will be shared with you via email.
It is advised to group your shipments in a single order at the time of placing the order on the website.
This will help in optimizing the logistics cost & ensure delivery of all selected items together at your doorstep.
What payment methods do you accept?
4 Payment options for customers: COD | Debit Card | Credit Card | Net Banking | Store Credits (customer-specific) | Wallets.
There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
In case of a payment failure, please retry after checking the information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc.
If your account has been debited after a payment failure, the amount will be rolled back to your same account (used for booking order) within 7 business days. You can email us on firstname.lastname@example.org your order number for any clarification.
Please ensure that while making payments, you are in a secure area & none of your card/bank details are being overlooked.
What is the process for Cash on Delivery (COD) purchase?
When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.
How can place a replacement request on wagglywag.com?
You can apply for replacement within 10 days of the delivery. For raising a replacement request due to any reason, you just need to call us along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that replacement is made at the earliest. Please ensure that the product is unused, no damaged, with the original packaging and has receipt or invoice with it.
*Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
If I get a wrong product, can I get it replaced?
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement.
If I am not satisfied with the quality of the product. Can I get it replaced?
This can’t be generalized. Since wagglywag.com is dealing mainly with pet food and other pet accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or replacement if you are not satisfied with the quality of product; our quality teams will cross-check with the thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.
- Refund and Return
** Pet Food, Pet Shampoos and Conditioners
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.)
In case you are not happy with the quality of the product or the product doesn’t fit properly, you can return the product to us. We will replace the product or refund entire amount.
Please note that the product should be unused and should be sent back along with original box and invoice to:
24 PGS (N), 743273, W.B
Telephone No.: +91-7797455123
E-Mail ID : email@example.com
- Order Cancellation:-
All order cancellations will be handled as per our Standard Cancellation Policy
Cancellation by Waggly Wag:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order. Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 48 hours from the time of placing the order.
Cancellation by Customer:
- If you cancel your order before your product has shipped, we will refund the entire amount.
- If the cancellation is after your product has shipped, you can do one of the following:
- If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
- In case of any unauthorized purchase, please report at firstname.lastname@example.org within 30 days of transaction